For Providers & Community Partners
CBHS partners with providers and community organizations across Maine to ensure children and families receive coordinated, high-quality behavioral health services. This section provides guidance on referral processes, service access, and provider roles.
How to Access Services
Understanding the referral and access process ensures smooth coordination of care for children and families. Below is a step-by-step overview of how providers can access CBHS services.
Provider Referral & Access Process
Initial Referral
Provider identifies a child/family in need of behavioral health services and submits a referral to CBHS. Referrals can be made by healthcare providers, schools, community organizations, or families themselves.
Provider Action: Complete referral form with child/family information, presenting concerns, and service needs.
Service Level Determination
CBHS reviews the referral and determines the appropriate service intensity level based on the child's needs.
Low-Intensity
No Single Assessment required. Direct access to prevention and early intervention services.
Medium-Intensity
Single Assessment required. Community-based therapeutic and support services.
High-Intensity
Single Assessment required. Intensive services, crisis intervention, or residential care.
Single Assessment (If Required)
For medium- and high-intensity services, a comprehensive Single Assessment is conducted by a qualified assessor to evaluate the child's behavioral health needs and determine appropriate services.
Provider Role: Coordinate with CBHS to schedule assessment. Share relevant clinical information and collaborate in the assessment process. Assessment results inform the Individualized Service Plan (ISP).
Service Planning & Authorization
An Individualized Service Plan (ISP) is developed collaboratively with the family, provider, and CBHS team. Services are authorized based on the ISP.
Provider Role: Participate in ISP development, contribute clinical expertise, and ensure services align with child/family goals and needs.
Service Delivery & Coordination
Services begin with ongoing coordination between CBHS, the provider network, and the family. Regular monitoring ensures quality and effectiveness.
Provider Role: Deliver services as outlined in the ISP. Maintain communication with CBHS and other providers. Document progress and report any changes in the child's needs or circumstances.
When is the Single Assessment Required?
NOT Required for Low-Intensity Services
Prevention, early intervention, outreach, and basic support services can be accessed directly without a Single Assessment.
REQUIRED for Medium-Intensity Services
Community-based therapy, behavioral support, and care coordination require a Single Assessment to authorize services.
REQUIRED for High-Intensity Services
Intensive home-based services, crisis stabilization, and residential treatment all require a comprehensive Single Assessment.
Provider Next Steps
- Review Referral Guidelines: Familiarize yourself with CBHS referral criteria and required documentation.
- Identify Service Needs: Determine whether the child requires low-, medium-, or high-intensity services.
- Submit Referral: Complete and submit the referral form to CBHS with all required information.
- Coordinate Care: Work closely with CBHS throughout the assessment and service planning process.
- Stay Engaged: Maintain ongoing communication and documentation as services are delivered.
Downloadable Toolkits
Access essential forms, guides, and reference materials to support your work with CBHS and the families you serve.
Forms & Templates
Clinical Guides
Reference Materials
Need a specific form or resource? Contact the CBHS Provider Support team and we'll help you access the materials you need.
Training
Build your skills and stay current with CBHS training opportunities, including live sessions and recorded resources.
Upcoming Training Sessions
Introduction to CBHS Services & Referral Process
March 20, 2026 • 10:00 AM – 12:00 PM EST
Learn the fundamentals of CBHS service delivery, referral requirements, and how to navigate the system effectively.
Register NowSingle Assessment Best Practices
March 28, 2026 • 2:00 PM – 4:00 PM EST
Deep dive into the Single Assessment process, including clinical considerations and collaborative documentation.
Register NowTrauma-Informed Care in Practice
April 5, 2026 • 1:00 PM – 3:00 PM EST
Enhance your understanding of trauma-informed approaches and their application in children's behavioral health services.
Register NowRecorded Training Library
Access previously recorded training sessions and instructional videos at your convenience.
System Enhancements & Bulletins
Stay informed about the latest system improvements, policy updates, and important announcements. This centralized hub provides providers with up-to-date information on CBHS system enhancements and operational changes.
Recent Announcements
Policy Updates & Bulletins Archive
Access archived bulletins, policy memorandums, and system update notices.